Emotional intelligence (Day 13) - Be nice but master conflicts

For a nice person, conflicts can be a challenge. How you handle conflict can make or mar your career. 

How can we master conflicts? 

1. Consider the repercussions of silence 

2. Say “and” instead of “but” e.g I see you want you want to use money for marketing, and I think we need to hire new people. The difference is subtle. 

3. Don’t speak in absolutes (“you always” or “you never”.) Stick to the facts e.g “it seems that you do this often”.

4. Ask good questions until you get to the heart of the matter. It helps you understand motive. 

5. When you challenge, offer solutions. 

6. Use hypothetical.

Takeaway: mastering conflict require emotional intelligence. Emotionally intelligent people know how to craft their message in conflicts (Travis Bradberry).


Ifeoma uzoma is an edupreneur, a success and career coach, and finally a lecturer. She is the lead consultant of Unique Consults, which offers services such as business and academic research (feasibility studies, proposals, business plans, bid, bill of quantity, academic research etc), data analysis (SPSS, GIS, EPI INFO), grantsmanship, editorial services and general consultancy.

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